Terms of Service

1 Agreement to these terms

By creating an account, connecting an exchange or otherwise using CryptoPilot, you enter into a binding agreement with CryptoPilot Technologies Pte. Ltd. ("CryptoPilot", "we", "us"). If you are accepting on behalf of a company or fund, you confirm you have the authority to bind that entity, and "you" refers to it.

These terms incorporate our Privacy Policy and any plan-specific terms shown at checkout. Where a plan term conflicts with this document, the plan term governs for that plan only.

If you do not agree to any part of these terms, do not use the platform. There is no partial acceptance.

2 Eligibility and account registration

You may use CryptoPilot only if you are at least 18 years old, or the age of majority in your jurisdiction if that is higher, and are not barred from using the service under any applicable law or sanctions regime.

Your account obligations

• Provide accurate registration details and keep them current — verification and payouts depend on them.
• Keep your password and two-factor device private. Anything done through your credentials is treated as done by you.
• Tell us immediately at Settings → Security if you suspect unauthorised access.
• Hold one account per person unless we approve additional accounts in writing.

Live trading requires identity verification. We may request documents to satisfy anti-money-laundering obligations, and may limit or suspend features until verification completes.

3 What CryptoPilot provides

CryptoPilot is analytical software. We aggregate market data, run models over it, and give you an interface to route orders to exchanges where you already hold an account. Specifically, we provide:

• Market data, portfolio tracking and performance analytics across connected venues.
• AI-generated signals, forecasts and risk assessments, subject to section 5.
• Order routing to your connected exchanges, including optional automated execution you enable yourself.
• Alerts, reporting and data export tools.

4 No financial advice

Nothing on the platform is financial, investment, legal or tax advice, and nothing is a recommendation to buy, sell or hold any asset. Content is general in nature and takes no account of your circumstances, objectives, tax position or risk tolerance.

Every decision you make using CryptoPilot is yours alone. Before trading, consider seeking advice from a licensed professional in your jurisdiction.

5 AI signals and analytics

Our models produce probabilistic output from historical and live data. Published accuracy rates describe how signals have performed in the past across all tracked assets. They are a record, not a forecast, and they do not apply to any individual signal.

What you accept about model output

1. Signals can be wrong, including confidently wrong, and can be withdrawn or re-scored at any time as data changes.
2. Model performance in past conditions does not carry over to future ones, particularly across regime changes.
3. Data feeds can be delayed, incomplete or incorrect where an upstream provider fails, and signals derived from bad data will themselves be bad.
4. Automated execution acts on these signals without further review by you. You are responsible for the limits and position caps you set before enabling it.

You remain responsible for evaluating any signal before acting on it, and for the consequences of acting on it.

6 Exchange connections and API keys

Connecting an exchange grants CryptoPilot permission to read your balances and place orders under the API key you supply. Keys are encrypted at rest and used only to deliver the features you have enabled.

• Never grant withdrawal permission on a key given to us or to any third party. We do not need it and will not ask for it.
• You are bound by your exchange's own terms. Where they conflict with ours in respect of your funds or orders, theirs govern.
• We are not liable for exchange downtime, rate limiting, rejected orders, slippage, delisting or any exchange failure to execute.
• You may revoke a connection at any time from Settings → API Keys, or on the exchange directly. Revocation stops new orders but does not close existing positions.

7 Trading risk

You acknowledge that losses are possible on any trade, including trades placed on a high-confidence signal or by automated execution, and that you alone bear them. Leverage and derivatives amplify both direction and speed of loss.

Backtested or simulated results shown anywhere on the platform have inherent limitations: they are constructed with hindsight and do not reflect slippage, fees or the behaviour of a live order book.

8 Subscriptions, billing and refunds

Paid plans bill in advance, monthly or annually, and renew automatically until cancelled. Prices are shown on the Pricing page and exclude any tax we are required to collect.

• Cancellation. Cancel at any time from Settings. Access continues to the end of the paid period; we do not pro-rate partial months.
• Refunds. Annual plans are refunded in full if cancelled within 14 days of first purchase. Monthly plans are non-refundable once the period begins.
• Failed payment. We retry for seven days, then downgrade the account to Free. Data is retained.
• Price changes. Existing subscribers get 30 days' notice before a change applies at their next renewal.

Exchange trading fees are separate and charged by your exchange. CryptoPilot adds no per-trade markup.

9 Acceptable use

You agree not to:

• Use the platform for market manipulation, wash trading, spoofing, layering or any conduct prohibited by applicable market-abuse rules.
• Use it to launder money, evade sanctions, or transact on behalf of a sanctioned person or jurisdiction.
• Scrape, resell or redistribute market data, signals or analytics except as your plan's API terms allow.
• Reverse-engineer the models, probe the platform for vulnerabilities outside our disclosure programme, or interfere with its operation.
• Share account access, circumvent rate limits, or run more accounts than your plan permits.

Security researchers acting in good faith under our responsible-disclosure policy are exempt from the vulnerability clause. Report findings to security@cryptopilot.example.

10 Intellectual property

The platform, its models, interfaces, documentation and branding remain ours. Your subscription grants a limited, non-exclusive, non-transferable licence to use the platform for your own trading — nothing more is transferred.

Content you provide — notes, strategy configurations, watchlists, uploaded data — remains yours. You grant us a licence to host and process it solely to operate the service for you. We do not sell it and we do not train shared models on your private trading data.

11 Suspension and termination

You can close your account at any time from Settings. Closing it stops billing and revokes every exchange connection; it does not close open positions, which remain your responsibility on the exchange.

We may suspend or terminate an account where we reasonably believe it is being used unlawfully, in breach of section 9, or in a way that endangers the platform or other users. Where the law allows and it is safe to do so, we give notice and a chance to remedy first.

On termination your licence ends immediately. We retain data only as described in the Privacy Policy, and you may export it before closure.

12 Disclaimers and limitation of liability

The platform is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and accuracy or completeness of data. We do not warrant that the service will be uninterrupted or error-free.

Nothing here excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case the narrowest permitted limitation applies.

13 Governing law and disputes

These terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. Before formal proceedings, both sides agree to attempt resolution in good faith for 30 days after written notice of a dispute.

Unresolved disputes are referred to and finally settled by arbitration administered by the Singapore International Arbitration Centre, before a single arbitrator, in English, seated in Singapore. Claims are brought individually — class or representative actions are not available.

Consumers retain any right they have under local law to bring proceedings in their home courts, and this section does not remove it.

14 Changes and contact

We may update these terms as the platform and the law change. Material changes are announced by email and in-app at least 30 days before they take effect; minor corrections take effect on posting. The effective date at the top always reflects the current version, and earlier versions are archived on request.

If you continue using CryptoPilot after a change takes effect, you accept the revised terms. If you do not, close your account before that date and, for an annual plan cancelled because of a material change, we will refund the unused portion.

Contact

CryptoPilot Technologies Pte. Ltd. · 12 Marina Boulevard, Singapore 018982 · legal@cryptopilot.example

For anything that is not a legal question, the Help Center and FAQ will get you an answer faster.